Privacy Policy

Privacy Policy

This privacy policy sets out how Tickled Wolf uses and protects any information that you give us when you use our websites. It tells you what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us.

Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

What data do we collect?
The only information we collect about you is that given when you register with our site or place an order as a guest. This information is requested to offer full and efficient customer service – to ensure we can get the order you placed with us to the intended location in a timely manner. We will also use it to refer to if you contact us by telephone, email or through social media asking for an update about your order.

Will we share your data with anyone else?
It is our policy not to sell or pass any of the information we collect to any other organisations except for when it is required by any delivery services that have been requested such as PostNL and other courier companies. The only data shared is that which is relevant to the delivery of your order, and this data is protected by the privacy policies of the companies involved.

Will we contact you for anything other than about your order?
We will never contact you about anything other than an order you have placed unless you have opted into our newsletters. We include the option to sign up for email newsletters on the home page of our sites, and also after you have placed an order with us. We will never automatically opt you into any newsletter subscription.

How do we make sure your payment details are secure?
Credit/Debit card details are collected securely by our payment processors Mollie and never held on our site. You can read Mollie Privacy Policies here.

How do we store your data?
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Your personal data that has been provided when you order will stay on our website back office which is hosted on secure server. This data will be able to be accessed by you when you login to your account (if you have created one) so you can see any past orders. If you would like us to delete your order history at any time please contact us and we will action that within seven working days.

The use of cookies:
Cookies are small data files which are stored on your computer, mobile phone or device. Cookies may be placed on your device when you visit a website or open a marketing email. We use cookies for a variety of reasons, such as to remember your preferences when you visit our site, tailor your visit or monitor traffic to enable us to improve our site.

Changes to this privacy policy
Tickled Wolf may change this policy from time to time. If we decide to change our privacy policy, we will post the changes on this web page so that you are aware of the information we collect, how we use it and under what circumstances we disclose it. This policy is effective from 1st September 2020.